Frequently Asked Questions

We are here to help!

Please let us help you! Find a list of our frequently asked questions below. If there are any other questions you would like to as us, which aren’t listed here, please don’t hesitate to contact us.

If you’d like to chat through wedding ideas please do book an appointment with us, so that we can ensure we have enough time to spend with you.
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Absolutely! We are a busy little shop, and normally have a huge selection of gorgeous blooms for you to browse, as well as cute plants to take away with you. We’re happy to make you up a bouquet while you wait, but you may need to pop back if you would like something more time consuming like a basket or vase arrangement.

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Not a problem! We are used to people being out when we deliver. If you have a secure place we can leave the flowers, such as a shed or greenhouse, then we will leave them there. If not we will try and leave them with a neighbour If none of these are an option, we will return them to the shop and re-deliver later. We will always leave a card through your door to let you know where your flowers are.

Yes. If you’d like to make a change, please call us, rather than sending an email or social media message.

If you have ordered specific flowers, which we have ordered in especially for you, then we will need to know about any amendments at least four days before. If you would like to simply to change the delivery address, or card message then we are quite happy to do that on or before 8.30am on the day of delivery.

During our busiest times, such as Mother’s Day or Valentines, it becomes a little more difficult to change things, simply because of the sheer volume of orders we have, but please give us a call and we will certainly help in any way we can!

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You can certainly choose what goes into your bouquet! If you have specific ideas, it would be great to have as much notice as possible, so that we can order anything in specifically for you. You can also pop in to our shop and choose from our gorgeous flowers that we have in stock, and we can make it up into a bouquet there and then for you to take away.

We charge a flat rate of £5.95 for our day to day deliveries.

Certainly, just let us know what you’d like to say, and we will hand write the message for you. We have lots of different personal message cards, so please do advise us if it is for a specific occasion and we can pick a suitable card for you.

We will deliver to any address you give us within our delivery area. If there is any problem with delivery, we will give you a call using the number you provide.

Yes, please do give us a call and one of our team will be able to help you.

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If you are ordering online, you will get a confirmation of order from our website (Beware – it sometimes heads straight to the junk box!) and also a confirmation of payment from Paypal.

Certainly, you can give us a call and order in advance to collect. We do ask for payment over the phone, so please make sure you have your card to hand! Alternatively, you can pop in and we can make you up a bouquet to take away, this normally takes about 15 minutes.

Hannah Burnett Award Winning Plymouth Florist product category local delivery

Same Day Deliveries

Order before 10.30am for same day delivery by our super friendly delivery team. All of our bouquets and arrangements are made by our talented florists at our studio in Plymouth. Deliveries made on the same day may vary slightly from the picture, but will be just as beautiful!

Testimonials

What our customers tell us.


‘Recommended by a friend and have used a couple of times now for funeral flowers. Friendly and efficient service, delivered without issues. Beautiful flowers, staff very happy to source specific flowers and colours etc. I have no hesitation in recommending.’

A Bailey

Hannah Burnett Florist created a beautiful basket of flowers to help brighten my Mum’s day. I left the colour and choice of flowers down to them and they were perfect. Same day delivery was great and the card was beautifully hand written. Thank you!

Emma Quigley

‘Hannah provided us with our wedding flowers and they were awesome!! Communication with Hannah was excellent and I am hugely appreciative of the last minute adaptations. She truly listened to the theme and requests and absolutely nailed it. Will continue to recommend this florist for any event.’

Ellen

‘Hannah and the team put together the most beautiful flowers for our wedding. During our meeting, Hannah was very patient while we matched different flowers together to try to create the vision we had in mind and we were delighted when we saw the final result. On the morning of the wedding, Hannah snuck in and set everything up, giving us the most relaxed wedding morning, knowing we were in good hands.’

Lucy

Our Awards

Hannah Burnett Award Winning Florist Plymouth Muddy Stilettos Award Winner
Hannah Burnett Award Winning Florist Plymouth South West Wedding Award Winner
Hannah Burnett Award Winning Florist Plymouth British Florist Association Business Member

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